At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• Customers can request a return within 7 days of receiving their order.

• The product must be unused, unworn, and in its original packaging with all accessories and tags included.

• Products showing signs of use, damage caused by the customer, or missing original packaging are not eligible for return.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Personal care and beauty products that have been opened or used.

• Customized or personalized products.

• Clearance, sale, or discounted items (unless received damaged or defective).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number

• Clear photos or a short video of the product

• Photos of the package (if applicable)

After verification, we will offer a replacement or a full refund.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Cash on Delivery (COD) Orders: Refunds will be transferred to your bank account or JazzCash/EasyPaisa within 5–7 business days.

• Online Payment Orders: Refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective item), we will bear the return shipping cost.

• If the customer wishes to return the product for any other reason, the customer is responsible for the return shipping charges.

Order Cancellation

• Orders may be cancelled before they are shipped.

• Once an order has been dispatched, it cannot be cancelled. Customers must follow the return process after delivery if eligible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@[yourstore].com
Phone/WhatsApp: [Your Contact Number]

We are committed to providing a smooth and fair shopping experience for all our customers.